SESSION DETAILS & TUTORING POLICIES:
Our tutoring sessions are tailored to fit the unique needs of each student. Our experienced tutors make tutoring fun and enjoyable by incorporating technology into the sessions and by teaching students according to the way they learn. Tutoring sessions are held at a minimum of 50 minutes. We offer individual sessions only. Individual sessions consist of the student and the tutor only.
Note: Session times are not guaranteed until payment is made. Once confirmed via email, session days, times, and location cannot be changed. Missed sessions will not be made up.
Consultation: All clients must complete a phone consultation prior to scheduling tutoring sessions. The phone consultation usually lasts no longer than 15 minutes. The consultation is designed to inform parents and students of what to expect from SMT, assess student abilities, and recommend a suitable tutoring plan.
How to prepare: Individuals who wish to gain the maximum benefit of tutoring should come prepared with the necessary materials such as pencils, paper, textbook, calculator, and a list of the skill/or skills in which they need assistance. He or she should complete problems suggested by the tutor and make an effort to review material related to the subject prior to session.
Tutoring Location: STAR MATH TUTORING provides tutoring services at local public libraries and book stores. Your tutor will inform you of the location options.
Payment Policy: We accept payments online via paypal. A processing fee is included in with payment. All payments must be received at least 2 hours prior to tutoring sessions and and Consultation. Consultation and Session fees are non-refundable. For example, a tutoring session that will start at 1pm must be booked by 11am.
To Schedule a Session: Visit the Schedule a Session page. A tutor will respond to you within 24 to 48 hours and answer any questions you may have. Please view the Contact Us page for contact information.
Flat Rate Sessions: In an effort to make tutoring accessible and affordable, we offer flat rate sessions in various time increments. Please visit the Tutoring Rates tab for more information.
Missed Sessions & Late Arrival: The tutor is not responsible for missed sessions on behalf of the student. Unfortunately, missed sessions due to prior appointments, traffic, and other circumstances cannot be made up. However, sessions missed due to an advertised tornado watch, tornado warning, and severe thunderstorm warning will be rescheduled.
Session fees will not be prorated for late arrival of students. However, missed sessions due to tutor absence will be rescheduled within the same week, if possible. If a tutor is late; he/she may make up for arriving late by adding additional time to the current session or the next scheduled session.
Holiday Policy: We observe the following holidays : Easter, Independence Day, Thanksgiving Day, Labor Day, Veterans Day, Valentine’s Day, Memorial Day, and Christmas Day. We do not offer tutoring sessions on holidays.
Safety & Security: Parents are responsible for transportation of students to and from sessions. Parents who arrive late to pick up their student will forfeit future tutoring sessions.